A restaurant conversation with Pets Paradise

Following  is an e-mail sent out by Jason Gram of Pets Paradise, 14 June 2012, to happy customers:

“A restaurant conversation, Pets Paradise.

 Hi all,

If you’re having dinner in a restaurant and the topic of your pet comes up, you may wonder what to say if some lady looks down their nose at you and says, “Oooh, I would never buy a pet from a pet shop. Lots of theirs are from puppy farms and then end up in the pound.”

Have a sip of your wine, savour it and then you can tell her the truth –

  • “Actually Jane, only 15% of dogs in Australia have come from pet stores (85% come from breeders and internet). And, as pet store advice matches pets to family conditions, there’s are less likely to end up in a pound than one sourced anywhere else.”
  • “Pets Paradise in Hornsby actually volunteer for the rehoming of rescue animals from the public, vets and animal shelters.”
  • “Pets Paradise in Hornsby has a policy Elizabeth (in writing and in the window) of never buying off puppy farms.

Again, I hope your pet is wonderful and is getting (and giving) plenty of love in your home.

Kind regards

Jason Gram (Pets Paradise) “

That’s very sweet Jason. Here is our very own Deathrowpets version of the scene:

A restaurant conversation with Pets Paradise…..

Hi all,

If you’re having dinner in a restaurant and the topic of your pet comes up, you may wonder what to say if some PR person from Pets Paradise looks down their nose at you and says, “Oooh, did you know that……

  • ………..only 15% of dogs in Australia have come from pet stores (85% come from breeders and internet). And, as pet store advice matches pets to family conditions, they are less likely to end up in a pound than one sourced anywhere else.”

Have a sip of your wine, savour it and then you can tell him the truth –

“Actually Jason, I don’t think you have a clue do you? You just parrot the same old statistics that you and your type have been fed by the pet industry.

If you want to quote statistics then you should understand where they came from. In fact the oft –quoted figure of “only 15% of dogs in Australia (what the whole of Australia?) have come from pet stores, actually  comes from old,  statistically invalid voluntary surveys of extremely small populations, 424 in one case, and 1608 in the other. Oh, here they are, Jason, I keep them to hand in my handbag, just for cases like this, when I meet people who are speaking out of their rear end…..”

“Sale of pets through pet shops” Appendix 1 Pet acquisition by source

Victoria – 424 respondents to a voluntary survey

About 8% of cats and about 10% of dogs were obtained from pet shops From Toukhatsi SR, Coleman GJ and Bennett PB 2005 “Final Report for the project: Community attitudes and behaviours towards cats” Animal Welfare Science Centre, Dept Psychology, Monash University, for the Bureau of Animal Welfare, Victoria.

Sale of Pets through Pet Shops Page 7 of 9 12/21/2007

Victoria – voluntary survey of 1608 pet owners

About 9% of cats and 14% of dogs were obtained from pet shops.  From Pawsey C 2005 “Pet Acquisition Survey” Bureau of Animal Welfare, DPI Vic

Sale of Pets through Pet Shops Page 8 of 9 12/21/2007

“So  Jason, if you actually believe that such a tiny survey proves your sad case, and that everyone will believe you, I suggest you have another bottle of that vino you seem to enjoy and perhaps think of another career you might enjoy.

Personally Jason, I don’t have a problem with pet shops  – I and my friends  have to buy our  pets’ supplies from somewhere, but my dear, please understand that I will only ever spend my money in stores that don’t sell live animals, along with my very many friends who do understand the game you boys play.

Oh, by the way, Jason, I have another card here with a letter sent to me earlier this year, by a concerned lady:

 “About a year ago my daughter was at our local shopping centre (Hornsby) she rang me very distressed about a puppy in the window of Pets Paradise who looked so sad and had been reduced in price from $800 down to $400,  she believed that he could have been sold to anyone because he wasn’t terribly pretty.  The puppy was a Pug x Shih Tzu.  My daughter asked if she bought him would I rehome him.  I agreed to her buying him for me to rehome,  the puppy had all of his vet work done and was rehomed by me to a lovely family along with a little Maltese female.”

And I have lots more letters like this in our little album on the shelf!

So you see, Jason, not only is the Hornsby store ACTUALLY volunteering for the rescuing of animals, they also ACTUALLY provide pets to rescue.

It’s a strange world isn’t it Jason?

There is you trying to your job as hard as you can, and there are the “other people” out there trying to thwart your every move.  Life must seem so unfair to you Hmm? I can tell you that “they” are not impressed with Pets Paradise  NEVER buying from puppy farms, because “they” know that no reputable breeder would ever sell their puppies and kittens to pet shops. OH.., so if it’s not puppy farms… it must be ….Back Yard Breeders!  I’m so very glad we have resolved that little mystery Jason.

The other little mystery I’d love to resolve is to know where PP ACTUALLY volunteer to rehome needy animals? That would be a very good PR move for you Jason, because I have been told that “they” say that no rescue group would ever ACTUALLY work with your wonderful organisation. Do please put us out of our misery, we would love to know.

Anyway, please do reply. I have so enjoyed our little chat.

Bye for now…. Jane

PS:….. “as pet store advice matches pets to family conditions”…really Jason!!! You are so funny!!!  Do remind me to send you one day the report we have from an undercover person working in one of  your Stores!

10 thoughts on “A restaurant conversation with Pets Paradise

  1. Geoff Birkbeck July 12, 2012 / 11:55 pm

    I recently became aware that a breed specific “rescue” (and that term I use loosely) group in south east Melbourne (Vic) is a profit making buisiness, not a charitable organisation as it claims.

    There is much difference in being a shop front seller of animals now is there?

    This is why the whole animal welfare “industry” – and its is an industry – needs to be regulated and licenced, state by state.

    However, all these groups and alike strongly oppse any for of legistation governing thier activities whilst bebasing others.

    It’s a dual edge sword….

  2. Deathrowpets July 14, 2012 / 6:19 pm

    Name names Geoff…..

  3. Adrienne van Romondt July 14, 2012 / 11:40 pm

    If you are so confident of your facts Geoff, do name the organisation – please remember that a lot of rescue dogs have to be rehabiliated plus all vet work done prior to rehoming to THE PERFECT home. A FOREVER home. Not purchased on a whim or for a Christmas present from a pet shop and then discarded.

  4. sharon chamberlain August 8, 2012 / 7:09 pm

    I teach puppy socialisation classes and average around 140 puppies
    over 12 months, I always ask where people purchase their puppy from and only about 2% buy from a shelter or a registered breeder about 18% purchase from the papers ergo about 80% buy from petshops. Quite often the breed described to the owner is no where close to what the puppy actually is, this maybe ok if it is a small breed but is an absolute disaster when it is a larger breed or a working dog cross which is totally unsuitable for a postage stamp backyard and people that work fulltime, no matter how much advice we can give it can simply be the wrong type of dog for that situation. I always end the last class by offering to help if someone has to re home their dog at any stage and leaving my contact details, none of my clients have been advised not to purchase these puppies, they have simply walked in and handed over the money and been sent on their way. I know of numerous occasions where people have tried to return the puppy the next day and been refused, even if the landlord has said no, these poor pups then get advertised quickly
    and sold to the first person that can pay as naturally people want to try to get their money back. I went to a large chain petshop not long ago and spent just 15 minutes next to the puppy pens listening to people and the various sales assistants, it was packed and all the pups where priced over $1000.00 . I heard one assistant tell someone that the poodle cross would only be medium size when it had enormous feet and was obviously (to me ) a standarded poodle cross. I heard children trying to convince parents to get a pup when no fore thought had gone into getting a dog and parents giving in. I asked one assistant where they got the various pups from and was
    told the staff did not know only the owner knew but they come from the eastern states and she buys from the same people all the time !!! I asked how can you assure people they are not from a puppy farm and was given a blank look (not sure if she could not answer me or did not know what a puppy farm was) and in the next breath asked me well which puppy do you want to buy?. My understanding is that these are franchise businesses and each store is run as per the owner of that store, so even if one owner was trying to match pups to owners the next locality could not be and from what I saw would be far to busy to spend enough time with anyone to help make that decision. Unfortunately by the time people enrol in training they have already purchased the puppy and we can only try to help manage a situation that should not have happened.

  5. wang August 14, 2012 / 9:26 am


    Would love to see your report to see what facts you want to try and prove. Please email me a copy. And maybe before you knock Jason clear your fact to right people. As i last heard pets store still count as a vey small percentage still. More come from internet and papers.

    Look forward to reading the report.


  6. Rachael September 24, 2012 / 6:55 pm

    “Match pets to owners”. A couple of weeks ago Pets Paradise sold a puppy to a 17year old whose parents don’t even live in Australia. Moreover, the breed of this puppy is suited to owners that have experience with dogs.
    “Support rescue” – It seems that if one was to believe what Pets Paradise staff repeatedly say to prospective purchasers that “we got these puppies because a fence broke and the daddy dog visited the mummy dog next door”.
    If this is correct Pets Paradise it seems the obvious solution is for Fencing Contractors to stand at the doors of Pets Paradise and do quotes. Not only will the contractors make a fortune, but they could play a massive role in solving the Animal Welfare crisis.
    Could the Fencing Contractor start by putting up a fence in the 17yrs olds house so that the puppy Pets Paradise sold him is safe?

  7. Maddison December 11, 2012 / 7:55 pm

    Hi all,

    Whilst I’ve always previously bought dogs from breeders and am fully aware of the issues related to buying dogs from pet shops, I did the ‘unthinkable’ and bought my puppy from a pet shop earlier this year.

    I am very pleased to say that although my boy Oskar is cross eyed, has crooked teeth, can’t sit properly and had a hernia, he is the ‘bestest’ pet I have ever had and I wouldn’t trade him for a dog from a breeder EVER.

    I’m content with the notion that I rescued Oskar from the hell hole he was born in and the hell hole pet shop and have given him (and me) a much happier and promising life.

    We’re happy :)


  8. Claire June 13, 2013 / 4:20 pm

    Poor Maddison, you have totally missed the point. Did you ever learn the theory of economics called “offer and demand”? I believe this is pretty basic as far education goes, so you should be aware of it. When you buy a sentient animal from a shop, you promote the breeding of these animals in large quantities. You stop ….. and the dirty business stops as well as the misery of puppy farms, puppy factories or puppy concentration camps to be more exact. So yes, you may have “rescued this lovely dog, but did you think of how many have, are and will suffer through your action? If you stop buying from pet shops and backyard breeders, you stop the misery!!!

  9. Mama-net.org July 19, 2013 / 10:43 am

    This really is interesting, how did you think of the thought of discussing this post to begin with?

  10. Brian March 24, 2014 / 10:02 pm

    Amazing still waiting for your report?

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